Delivery Information

When you shop online with Marco Polo, you will receive free shipping with any purchase over $75.

For purchases of $75 and under, delivery rates are as follows:

 

 

Destination    Timeframe  
  AUS $
Australia 1-10 business days $5.00
New Zealand 5-10 business days $9.95
International (outside of Australia and New Zealand) 5-10 business days $25

The current COVID-19 pandemic is causing significant delays in our distribution centre and in Australia’s Post networks. This could affect the timeliness of your order’s dispatch and delivery.
With limited staff operating at our warehouse, your purchase might take 1-2 extra business days to be packed and dispatched.
Once your order is collected by Australia Post, delivery could take between 10 to 14 business days depending on the area you’re located in.

We are still shipping to New Zealand, with an estimated delivery time of 6 to 12 business days according to the latest updates from New Zealand Post.

Orders can be tracked through Australia Post’s tracking tool using the tracking number emailed to you upon dispatch. No signature is required at delivery.
If you have any further questions, require assistance or have specific needs please contact our Customer Service Department at +61 (03) 9902 5100. Alternatively, our email address is: info@marcopolo.net.au

Within Australia, Marco Polo sends parcels via the Australia Post E-Parcel service so please allow 1-10 business days for delivery. If you have specific needs please contact our Customer Service Department on +61 (03) 9902 5100 or email at info@marcopolo.net.au.

A signature is required upon delivery so please select an address where someone is available during business hours to receive your purchase. If for some reason your parcel cannot be delivered, a card will be left and you will then be required to pick up your parcel at the designated Australia Post Office marked on the card. Once the order has been dispatched, your tracking details will be emailed to you.

For international orders, we send our parcels via Australia Post International Registered Post service. Please allow 5-10 working days for delivery.