Refunds, Exchanges & Returns
This policy only applies to items purchased from this online store and Marco Polo will only accept returns purchased from our online store. For refunds, exchanges or returns for items purchased from another store please go to that store directly. Please be aware that Marco Polo retail stores have different Terms & Conditions of sale than those of the Marco Polo online store. For more information regarding Marco Polo store terms and conditions please enquire in store. Please note that Marco Polo fabrics are delicate so please follow the instructions on the garment care label.
Marco Polo reserves the right to assess the condition and age of all returned items and this may result in items not being accepted for return, exchange, refund or repair.
Exchanges & Returns
We appreciate it's not always easy buying the perfect garment online and we understand that you may need to return or exchange items occasionally. You may return or exchange your online purchase by posting it back to our online store.
We are happy to accept returns that have not been worn or used and have the original tags still attached. On receiving your returned item we will gladly send you at your request a replacement garment if it’s available or refund your purchase price (excluding the postage fee).
Please return your item(s) within 14 days of receiving your order. Marco Polo cannot accept returns for any reason other than manufacturing defects (detailed further below), after this period.
All returned items must be accompanied by a completed copy of the Return Authorisation Form as well as a copy of the invoice, receipt and/or proof of purchase.
To return an item:
1.) Pack your item in secure packaging.
2.) Simply fill out the Marco Polo Returns Authorisation Form supplied with your order, if you didn't receive a Returns Authorisation Form,
please download it from our website by clicking here or contact us on +61 (03) 9902 5100 for a copy of the Returns Authorisation Form.
3.) When filling in your Returns Form, complete the form with as much detail as possible, for example; complete contact details, reason for return and include a copy of the invoice, receipt and/or proof of purchase.
4.) If you wish to exchange the item for another Marco Polo item, please list what product you wish to swap it over for on the form.
5.) Send your return item to: Marco Polo, Attn: Marco Polo Ecommerce Returns C/O Fastline Window 3, 309 Fitzgerald Road Derrimut Victoria 3030
If you are returning a faulty item by post to us, then please also follow the process described in item numbers 1 to 5 above.
The alleged fault must be clearly identified to us. Items returned to us will be assessed.
This policy does not modify your rights under the under the Competition and Consumer Act 2010 & equivalent State or Territory legislation. Where permitted by law, all other rights are excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.